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Refund & Returns

Refunds and Exchanges

Our policy lasts 90 days. If 90 days have gone by since your order has been dispatched, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

 


 

Partial Refunds

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 90 days after dispatch.

 


 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

 


 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@version22.com.

 


 

Sale Items

Sale items will be refunded at the price they were purchased at.

 


 

Returns

To return your product, you should send us an email at hello@version22.com so we can look into your issue further and arrange the next steps. Please send your item to: Version 22 Design LTD. Jason Works, Clarence Street, Loughborough, Leicestershire, LE11 1DX, United Kingdom.

Return shipping costs are refundable as an addition to the full or partial refund. Proof of shipping must be included with the return package.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an order value over £40, you should consider using a trackable shipping service or purchasing shipping insurance. We won’t be able to guarantee that we will receive your returned item.

 


 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@version22.com so we can look into your issue further and arrange the next steps. Please send your item to: Version 22 Design LTD. Jason Works, Clarence Street, Loughborough, Leicestershire, LE11 1DX, United Kingdom.