Use the code 50SHIPPING to receive free shipping on orders over £50! Worldwide orders included.

Order Issues

Order Issues

I’m missing an item from my order, what do I do?

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.

If an item is missing, please contact us with the order number and the missing item’s name and number. We will resolve the issue for you as quickly as we can.

I have an incorrect item in my order, what do I do?

Please contact us with your order number and the incorrect item’s name and product number. We’ll get back to you as soon as we can and send you a replacement item as quickly as we can.

What do I do if I receive a faulty item in my order?

We want to sort out any issues with faulty items straightaway. So, as soon as you discover a fault, please contact us with:

– The order number
– The faulty item’s name and number
– A description of the fault

We’ll get back to you as soon as we can and send you a replacement item or refund you as quickly as we can.

Can I get a refund if the price has changed since I ordered it?

As an online business our prices change in response to fashion trends, stock and demand from customers. In this case we will not refund the difference.

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