Receive free UK shipping on orders over £30 and free INT shipping on orders over £40!

Delivery

Delivery

How does your UK delivery service work?

Delivery is usually within 4 working days* from the moment you submit your order and will arrive Monday to Saturday (excluding Public Holidays).

We’ll email you a link to your order information once your parcel has been shipped from our warehouse. You can also track your order by going to the  ‘Order Tracking’ page and enter your Order ID and Billing Email. Click the Track button and you will be directed to the tracking information.

*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force major events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. Version 22 cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

What should I do if my order hasn't been delivered yet?

If your estimated delivery date has passed and you haven’t received your order, just contact us here so we can help you further.

What countries do you ship to Internationally?

For now, we ship everywhere but the following countries:

– Cuba
– Iran
– North Korea
– Sudan
– Syria

How does your International delivery service work?

Delivery is ususally within 14 working days* from the moment you submit your order and will arrive Monday to Saturday (excluding Public Holidays).

We’ll email you a link to your order information once your parcel has been shipped from our warehouse. You can also track your order by going to the  ‘Order Tracking’ page and enter your Order ID and Billing Email. Click the Track button and you will be directed to the tracking information.

*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force major events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. Version 22 cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

Will my parcel be charged customs and import charges?

In most cases, any customs or import duties are charged once the parcel reaches its destination country.

You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).

Version 22 has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

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